Returns & Refund Policy

Once an order is confirmed, we do not accept return or refund requests. However, you may return a product received from Native Crops or claim a refund only under the following conditions:

In case of Damaged product

·  Damaged products must be notified within 48 hours of receiving the consignment via email to support@nativecrops.in

·  The order number, receipt or proof of purchase, clear image of the outer box, and clear images of the damaged products must be sent over mail.

·  In case of multiple items shipped, only the affected product can be returned and replaced.

·  Emails will be responded to within 24–48 hours and full assistance will be provided thereafter.

·  We will provide a resolution by refund or replacement after due investigation within 2–5 business days.

In case of Missing product

·  Missing products must be notified within 24 hours of receiving the consignment via email to support@nativecrops.in

·  The order number, receipt or proof of purchase, clear image of the outer box, and opened box must be sent via email.

·  Emails will be responded to within 24–48 hours and full assistance will be provided thereafter.

·  We will resend the missing product after due investigation within 2–5 business days or add store credit to your account.

In case of Spoiled product

·  Spoiled or infested products must be notified within 48 hours of receiving the consignment via email to support@nativecrops.in

·  The order number, receipt or proof of purchase, clear image or video of the product along with the date of packing must be shared over mail.

·  Emails will be responded to within 24–48 hours and full assistance will be provided thereafter.

·  Product will be replaced, or refund will be initiated after due investigation within 2–5 business days, or store credit will be added to your account.

Refunds (if applicable)

Once your query is investigated or the returned item is inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and granted by way of direct refund or store credit.

Non-returnable items:

·  Some health and personal care items.

·  Any items of perishable nature.

·  We will be unable to accept returns or refund requests for any product due to variance in taste, colour, texture, and aroma as our natural products are manually processed and may differ across batches.

Sale items (if applicable)

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Gifts

·  If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

·  If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping

To return your product, you should mail it to:

Native Crops
1st Floor, RH - 344, Ellis Nagar,
Madurai – 625016, Tamil Nadu, India

Depending on your location, the time it may take for your exchanged product to reach you may vary.

When shipping a return, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.